Effective Date: 01/01/2024

The Palm Tree Shop (“we,” “us,” or “our”) is committed to protecting the privacy of our customers (“you” or “your”). This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website (the “Site”) or use our services.

Information We Collect:

• We collect information you provide directly, such as your name, email address, phone number, billing and delivery address, and payment information when you place an order, create an account, or contact us.
• We collect information automatically from your device, such as your IP address, browser type, operating system, referring URL, and browsing activity on the Site. This information is used for internal analytics and to improve the user experience.

How We Use Your Information:

• We use your information to process your orders, fulfill your requests, provide customer service, and send you promotional communications (with your consent).
• We may use your information to personalize your experience on the Site and to recommend products that may be of interest to you.
• We may use your information for internal analytics and to improve the Site and our services.

Sharing Your Information:

• We may share your information with third-party service providers who help us operate the Site, fulfill orders, process payments, and provide customer service. These service providers are contractually obligated to keep your information confidential and secure.
• We may disclose your information if required by law or to protect the rights or safety of ourselves or others.

Your Choices:

• You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails.
• You can access, update, or delete your personal information by contacting us.

Data Security:

• We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction.
• However, no website or internet transmission is completely secure.

Children’s Privacy:

• The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy:

• We may update this Privacy Policy from time to time. We will post any changes on the Site.

Contact Us:

• If you have any questions about this Privacy Policy, please contact us at sales@thepalmtreeshop.co.za or by mail at:

The Palm Tree Shop 3 Oregon Cres Crystal Park Benoni, 1515 South Africa