Refund and Returns Policy

Shipping & Returns Policy

Overview

Effective Date: 01/01/2024

Shipping

The Palm Tree Shop is thrilled to deliver your palm tree paradise right to your Gauteng doorstep! Here’s what you need to know about our shipping policy:

Delivery Areas:

We currently offer delivery within Gauteng province, South Africa.

Delivery Fees:

A flat delivery fee of R350 applies to all palm tree orders within Gauteng.

Delivery Timeframes:

We strive to deliver your palm tree within 1-3 business days from the time your order is confirmed.
Please note that delivery times may vary depending on factors such as season, order volume, and distance from our Benoni location.

Delivery Process:

Once your order is confirmed, you will receive a notification with an estimated delivery timeframe.
Our experienced delivery team will carefully transport your palm tree to your specified delivery address.
Someone must be present to receive and sign for the delivery.

In-Store Pickup:

Prefer to collect your palm tree yourself? We offer free in-store pickup at our shop located at:

3 Oregon Cres Crystal Park Benoni, 1515

During checkout, simply select the “In-Store Pickup” option. We will notify you once your palm tree is ready for collection.

Important Information:

Delivery excludes weekends and public holidays.
We recommend inspecting your palm tree upon delivery. In the unlikely event of damage during transit, please refuse the delivery and contact us immediately at sales@thepalmtreeshop.co.za or 066 091 1842.

Returns

We understand that sometimes circumstances change. Here’s our policy for returning your palm tree:

Return Eligibility:

We accept returns for healthy, undamaged palm trees within 14 days of delivery.
Cuttings, special-order palms, and discounted items are not eligible for return.
The palm tree must be returned in its original packaging and condition.

Return Process:

To initiate a return, please contact us within 14 days of delivery at sales@thepalmtreeshop.co.za or 066 091 1842. We will provide you with detailed return instructions.
Customers are responsible for return shipping costs.
Once we receive and inspect the returned palm tree, we will issue a full refund for the purchase price (excluding original delivery fee) to your original payment method within 7 business days.

Exchanges:

We currently do not offer exchanges for palm trees. However, you can return your unwanted palm tree and place a new order for your desired variety.

Our Commitment:

We are committed to providing you with healthy, high-quality palm trees and exceptional customer service. If you have any questions or concerns about our shipping or return policy, please don’t hesitate to contact us.